Customer Testimonials

From my initial telephone conversation with the Sales Executive up until the picking up of our CRV,all I can say is WOW. The customer care we received was beyond belief. Never felt pushed in anyway and any questions were answered promptly and honestly. We travelled 300 miles to purchase the vehicle and knowing the Sales Executive recommended a local hotel and eatery(both of which were top notch also, and within easy travelling to Vertu Honda). Everyone in the branch seemed very friendly and the Sales manager introduced them-self also. I will certainly have no quibbles about using Vertu in the future.

Today I picked up a new Honda Jazz Hybrid - I was well informed about my new car as the Sales executive had sent a personal video explaining all the 'ins & outs' of the car I was buying. COVID regulations were well planned out, the sales room was immaculate with clear signage, spaciously set out desks for customers and sales staff who were well informed on 'keeping protected' during this time. The whole experience from choosing the car, driving the display car to hearing about different purchasing possibilities was professionally presented with no pressure to purchase. I would have no hesitation in recommending a visit to Newcastle's showroom.

I would like to thank the Sales Executive & Honda for the total professionalism to help us find a new car. Their outstanding knowledge of the range of vehicles that was available to us, all the queries we had were dealt with and the aftersales they have done is fantastic. Keep up the great customer facing, see yous soon.

Thank you so much to the Sales Executive! You have given me a great service and great experience for my first Car. Thank you for all the help, much appreciated. I will recommend other people. Thanks again Li Liu

From start to finish I received a first class service from the Sales Executive. I knew the car I wanted and they guided me through the whole process, I could not be happier. Their expertise and knowledge was spot on. They came across well mannered and polite and they liked a joke. I think the Sales Executive is a credit to your company.

I must say that from the start to the end of my dealings with the dealership, the Sales Executive was excellent. They were helpful, funny, polite and professional throughout, and I would be more than happy to purchase from them again in the future. The car's awesome too, which is a massive bonus.

The Sales Executive was professional and efficient and put myself and my wife at ease straight away. They were very good at explaining everything and was anxious to make sure we were happy with the purchase of our new car by follow up phone calls. They were a pleasure to deal with.

Could not have been better. Especially with the Covid19 situation. Sales exec was excellent and the dealership was great. Would recommend to anyone.

Excellent sale and after care from Sales Exec. Sorted a minor issue really quickly. Very pleased with the car.

Had a great experience with the sales executive, very helpful. Their experience at dealing shone through, throughout my appointments.

Would definitely recommend Vertu Honda Newcastle if you're thinking of purchasing a car. The team couldn't be more helpful. A great experience and could definitely recommend the Sales Exec. Keeps you informed every step of the way and nothings a problem, very helpful.

Very satisfied with the service received from the sales exec and the team, a minor issue found on collection was dealt with very quickly, efficiently, and fairly.