Customer Testimonials

Having had my car now for nearly 48hrs, I can tell you in short, I'm absolutely thrilled with it. The drive is so rewarding, smooth, responsive with a real refined feel, it basically feels like a brand new car.

I must admit thank you seems inadequate for how much praise I must give you for facilitating what was a very professional yet relaxed trade/purchase experience. In my humble opinion, you raised the bar in terms of customer experience and I sincerely hope that Vertu Honda realise and value what a credit you are to them. I would have no hesitation whatsoever in going through the whole experience again with you and your colleagues in the future at your Mansfield dealership.

Once again, thanks so much Sam for providing a great customer experience you gave me from initially picking up the phone to enquire about your ad, through to driving away in a car. Rest assured it will be very well looked after and hopefully keep that wide smile on my face for many motoring miles.

The service I received from Vertu Honda Durham was excellent.

Your Motability specialist Margaret kept in touch with me and I am happy to say I am now the proud owner of a Honda Jazz. Margaret doesn't give 100% in her job, she gives 200%.
Well done to Vertu Honda Durham for an excellent service and thank you to Margaret for all her kind help and hard work.

Thank you for your email regarding the servicing and repair of my car at Honda, Pity Me in Durham.

I have recently acquired a Honda CRV with my new company and it needed a number of repairs. This is my first Honda, having driven a Mercedes, BMW and Audi for the last ten years. I have always received good customer care with these three previous car companies and as such, I was unsure of what to expect from Honda.

I have to say that following my experience, i have been absolutely blown over by the professionalism, attention to detail, genuine helpfulness and forward thinking manner in which i was dealt. I would actually go as far as to say that the level of customer service was of a much higher standard to my previous experiences. I have listed below the key points of this experience:

1. I was greeted by Paula in the first visit, as if i had been a long standing customer. Her main aim was to make me as comfortable as possible whilst my car was being done (coffee, soft drink, seating, etc) 2. I was informed of developments constantly, nothing was a trouble and the mechanic actually came out to talk to me which has never happened before.
4. I had a lot of work to do and having turned down the opportunity to have a courtesy car, Paula took it upon herself to get me an empty office so I could work.
5. The work was carried out swiftly and efficiently and regular updates were given along with a full explantation and advice on future servicing.

A brilliant job and worthy of recognition (both Paula and the mechanic Steve

I would be grateful if you could make these people aware of their excellent job. Positive feedback is not always offered.

I will absolutely use this garage again and will recommend to others.

Good job!

Efficient and a very helpful service team, all issues were explained clearly.

I recently Visited Vertu Honda Durham, i would like to give a special mention for Paula who was very helpful yesterday.

May we thank the service manager from Vertu Honda Durham for his prompt help and advice when we called in with a problem. It was so much appreciated.

Delighted at the 'can do' response we received from Greg and Selina at Vertu Honda Durham.
Yes, they could get the part and yes, they could book us in to get the work done the next day. They were true to their word. The bill was exactly as quoted.

From the moment the recovery truck delivered both us and the car to your garage we were very impressed with the caring attention to our situation from all your staff.

'Completely Satisfied' doesn't seem to be adequate to express our sincere thanks. Greg and Selina were exceptional.

Thank you! The service was excellent and I am 100% happy with Durham Honda.

The staff we're smart, pleasant, helpful & professional. The car was well presented, my 8 year old grandson was with us and he was made to to feel welcome & entertained. I may have to go back to go through a couple of things, but the garage staff were excellent.

This is the third new Honda I have bought at the Durham Honda dealership. The staff are always friendly and professional.

I was treated very well by very pleasant sales people who listened to my needs, ensured that I understood everything and were very patient while giving explanations.

It is rare indeed to find a car dealership offering such high standards of customer care and attention, which Durham Honda maintains consistently. The appearance and cleanliness of the showroom, customer focus shown by staff, and quality of vehicles on sale ensure that this is my first port of call when considering the purchase of a new car. Having recently taken delivery of my second new Honda, I would like to mention Margaret, who once AGAIN made the whole experience of test-driving, purchasing and taking delivery, a totally hassle-free pleasure. I was kept informed of the progress of the cars delivery, enjoyed tea and biscuits during the hand-over process and received two follow-up phone calls to confirm that I was happy with the car, its condition and performance. Well done Margaret and Durham Honda and thank you for the Champagne!

First Honda after many years of owning other makes. Extremely happy and delighted with my Honda Jazz. Should have bought this make years ago. The staff, down to the cleaning lady, were all very helpful and friendly. Many thanks to all staff at Abbey Road. The premises were immaculately clean.