08452 66 99 00
Customer Services
0844 871 1620
At Vertu Honda we strive for excellent customer service in all areas. I would like to hear of all your feedback whether you have had exceptional customer service or have felt we could have done better.
At Vertu Honda we take this so seriously that all emails sent to customerservices@vertuhonda.co.uk actually only come to me so I can ensure we deal with your concern and I can follow up with the dealership concerned. We are not perfect but we do strive to deliver excellence and to treat customers fairly.
"To deliver an outstanding customer motoring experience through honesty and trust"
In event of a concern please do not hesitate to provide us with feedback using the facilities below or call our customer services on 0844 871 1620. Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours.
We are members of professional organisations who self-regulate our industry. In the event that you do not feel we have dealt with your issues appropriately and treated you fairly we would encourage you to contact one of these bodies. The RMIF (Retail Motor Industry Federation) provides a conciliation and arbitration service and can be contacted at www.rmif.co.uk. In addition, we are members of Motor Codes a self- regulatory body for the automotive sector and this provides free guidance to consumers through their website at www.motorcodes.co.uk or via their free advice line on 0800 692 0825.
I am personally committed to ensuring we build a strong business by developing long term customer relationships. We have high level of customer satisfaction as measured by our manufacturer partners and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time.
Robert Forrester
Chief Executive. Vertu Motors plc
Frequently Asked Questions
Q: How do I go about booking a test drive?
Q: How do I find my nearest dealer?
Q: Can I part exchange my car?
Q: Can you tell me more about environmentally friendly cars?
Booking A Test Drive
To book a test drive with us either enter your post code in the ‘Find a Dealership’ box at the top left of this page or call 08452 66 99 00 where one of our Sales Advisors will help you find a suitable dealership for your test drive.
Finding A Dealership
To find your nearest dealership, enter your post code in the ‘Find a Dealership’ box at the top left of this page. This will give you a list of all the dealerships local to your post code.
Part Exchanges
When looking for a new car, we will accept your current vehicle as a trade in or part exchange, giving you the latest and best valuation on the vehicle in question.
Low Emission Vehicles
Purchasing a greener car has a number of different benefits from cheaper road tax, lower emissions and increased fuel economy. Click here for more information and to view our current offers.
Company registration number: 5984855 | Registered Office: Vertu House, Kingsway North, Team Valley, Gateshead, Tyne & Wear, NE11 0JH