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Customer Testimonials

Showing 1 to 7 of 7 testimonials that match your search

The Sales Executive was excellent, they were patient, polite and very interactive and it has been a pleasure to work through some difficult choice decisions. Congratulations to the Sales Executive you are a real asset to Vertu Motors Mini in Malton.

Mr Harvey
MINI Malton
I received exceptional service from the Sales Executive at Malton. They were brilliant from start to finish and made it the easiest and enjoyable experience getting a new car I've ever had. So knowledgeable and genuine. I recommend contacting them if you're using that dealership!!
Miss Coleman
MINI Malton
Writing to say a big thank you to staff at Vertu York. We bought a MINI last week and all the staff we dealt with in particular the Business Manager and the Sales Executive were brilliant but especially, the Sales Executive who from our first contact over the phone was extremely friendly and helpful providing all the information we needed about the car before we took the 2 hour trip to see it! The Sales Executive made the sale very easy and was always available for questions. The car is great and we are very happy with it. It was a pleasure to deal with Vertu York and would certainly recommend them to anyone, Thanks.
Mrs Moore
MINI York
I just want to say a massive thank you to the Service Advisor and the workshop team for sorting my tyre yesterday. When I experienced a rapid Puncture on the York Ring Road. I limped into your Branch and experienced real kindness and efficiency as the Workshop removed a large nail from the Tyre and mended it for me. However, the team also went above and beyond. They kindly found Fridge space for the Ice Cream melting away in my shopping bags and did their very best to get me back on the road as rapidly as possible. I am sure a puncture is a little thing for a Car Dealership, but for me, on a very busy Ring Road, miles from home, it was stressful. Knowing the team at my Dealership are so supportive is a massive part of what makes me a real Mini fan.
Mrs Edwards
MINI York
Dear Mr Forrester
I am writing to you to express my gratitude for the marvellous customer service we have received from your Gloucester Bristol Street Motors staff. I have no doubt that you expect to hear that this would be the case - but I have circumvented your usual customer service 'dedicated positive feedback' system because the help I received from your staff was far beyond usual/normal and that is why I wanted to write directly to you. If I might explain.
On the 8th August my daughter, and her fianc�e were involved in a serious car crash on the M5 which closed the motorway for hours. Their Mini was hit from behind at 80mph, lifted into the air and spun around and hit the central reservation. The accident was witnessed by a policeman who was dealing with a car on the hard shoulder. He had to dash into the on coming traffic to stop the following cars ploughing into the side of my daughters vehicle which had come to a halt sideways-on in the fast lane. My daughter had to be cut out of the vehicle and the Mini was a write-off. I have attached a photo of the poor Mini so you can see the extent of the crash. It is a miracle that she only has soft tissue damage, back pain, a huge haematoma on her spine, shock and beautifully colourful bruises. She will make a full recovery. Obviously, I am very grateful to the policeman involved and the super build of the Mini that protected her so well. However, her confidence has been severely damaged by the experience and this is very unfortunate as she has to travel to work daily on the motorway between Gloucester and Bristol - a trip she has done for 12 years. In order to help her recover her confidence and to keep her even safer after such a terrifying experience I decided she needed a 'tank' for driving in. The family rallied around to help finance a bigger vehicle for her - we are not well off but we only have one child so it had to be done. I did plenty of research into safety features, size and costs but the over riding factor had to be SAFETY. One further complication that the accident caused was the policeman stated that a least 5 cars swerved and drove around the crash scene and he was furious that these people didn't stop and offer help or call the emergency services. Being charitable, I could think they all spotted the officer nearby and therefore left it to him to help but the idea that help would not have been forthcoming with idiots like them around, just would not stop worrying me. It was at this point I learnt of the new cars with an emergency services call feature and such a system became a necessity after my daughter's experience.
I determined that she needed either a Mini Countryman, Nissan Qashqai, Honda CRV, Vauxhall Mokka or a Ford Kuga. She was still too battered to view or test drive these vehicles but time was against us because she was due to return to her job (she is a teacher) on 1st September. However, within a week she was on her feet and determined to get a bigger car and return to work - she has a mortgage to pay! Further research caused us to dismiss the Mini, Nissan and Honda as the current models do not have the SOS services and we could not wait for next years models.
It was at this stage, 18th August, we visited your Bristol Street Motors Gloucester Dealership and had the great good fortune to meet your Sales Executive, our daughter had been to a doctors appointment and as she was out of the house, we call in briefly to look at the Kuga. She could only manage to stand for a short while and was in a great deal of pain. I explained our situation to your salesman and he was absolutely terrific. He totally understood my concerns and requirements, the restrictions of her injuries so that we couldn't test drive etc at that point but equally he understood just how serious I was that SAFETY requirements outweighed anything else. I was honest and told him that the choice was between the Ford Kuga and the Vauxhall Mokka but that the speedy availability of the vehicle was also important. We did have the use of a one year old Mini Clubman for her to return to school in September if we had to but I preferred for her to resume her motorway driving in the 'tank'. I could not argue that the Mini had saved her life once and in no way will I ever disrespect the wonderful Mini but I would be happier with her in something substantially bigger - and the Mini Clubman didn't seem big enough. If we had to wait for a factory built model with all the exact safety features we required we would do that but the 12 week wait (Ford or Vauxhall) was a worry. The salesman listened to all my worries and requirements for my daughters safety - he was patience personified. He was charming and really interested in helping to restore Kate's confidence for driving on the motorway. He explained about various safety features - all of which I deemed vital - and he showed us the different specifications on the vehicles. He listened to my financial constraints and came up with a brilliant level of safety features that we could have built at the factory or possibly would be available on the Kuga Zetec with a few add-ons if there was one available anywhere. He had a quick look for availability and was worried they were few in number but was hopeful one would be available and suitable. We left him to research these possibilities for us and I was very impressed that a young man had such empathy and concern for our situation.
In the next two days I continued my research into the Kuga and we viewed the Mokka. My preference was the Kuga as I believed the SOS system on the Mokka was good but I didn't like all the other things it could do - I wanted it dedicated to safety not be clogged up answering queries about where the nearest restaurant was located, questions like that should be for phone apps not an emergency service. I tried to speak to the Sales Executive but unfortunately it was his day off. His colleague tried to help but he almost convinced me that there were no Kuga Zetec's available - he said only Kuga Titanium specifications had what I needed and were available and these were �30000. I was heartbroken as that was pushing me back to the available Mokka. Fortunately, the next day I spoke to your Sales Exectutive and he said he had found several Kuga Titanium and one Zetec specification. We went straight down to see him about these vehicles. He was absolutely brilliant. He took our daughter for a short test drive - making absolutely sure she was fit to drive and confident and happy to do so on quiet local roads. He went through all our options, we even considered trying to stretch to the Titanium but the one available Zetec specification had extras and was still available and was perfect for her needs - so the salesman organised this vehicle for immediate delivery from the other Bristol Street Dealership, he also helped sort out the finance, I paid the deposit and he arranged for us to collect the vehicle on the Thursday 27th August.
I wanted to let you know just how wonderful EVERYONE at Bristol Street Motors Gloucester had been to us. I spoke to several of your lovely Reception ladies, they were all great. While waiting for our daughter to return from her test drive, we spoke to another member of staff. She was so kind to me - I think I was probably still in a bit of shock myself at this point with all that had happened - and she listened and reassured me and I am very grateful to her as well. During our several visits and telephone queries all of your sales staff were very helpful and kind. However, I can not state too highly how impressed we were with the wonderful Sales Executive. I did manage to speak to your New Sales Manager, and he was marvellous too. I told him all about our daughter's accident and how we needed a 'safety tank' (we could factory order it) but that the Sales Executive had actually managed to find THE VEHICLE and how happy we were, he was very kind and charming and he understood I am an over-protective mum and that I was genuinely impressed with all his lovely Gloucester staff.
My point is I am delighted with the Kuga we purchased. I am delighted that the Sales Executive managed to find a Kuga that was immediately available. BUT can I also stress that I was so impressed with his help and attention to detail. He made sure that had there been no Kuga available, we would have been able to order one that had exactly the safety features we needed. He checked and double checked which 'packs' or individual items could be added. He checked if they could be fitted after leaving the factory. He costed every different combination for me - as I was trying to stretch my budget. I didn't want to be paying for fancy alloys that to us were unnecessary when I wanted safety features and more safety features. Nothing was too much trouble for him. He was so patient and thorough. I notice that your company motto is "to deliver an outstanding customer motoring experience through honesty and trust" and I can only THANK YOU and assure you that your Gloucester Dealership certainly are a credit to your ethos and the Sales Executive certainly lives up to your high standards and aims.
Our daughter has gone back to work. She is still unable to drive her lovely new KUGA to Bristol so I have got her a hotel for the first week of term as she is still in pain. Next week she will probably go by train. This weekend she will drive her new Kuga locally - it is the longer journey on the motorway she is avoiding for a while! She is happy driving the Kuga, ensured that when she picked the car up - he took her out for a drive and she drove it with great confidence. Gradually, she will get her confidence back, her injuries will heal and she will be safe and happy in her 'tank' - her terrific Ford Kuga - and we have the reassurance of the super customer service of the Gloucester Bristol Street Motors to look forward to for many years to come.
I am sorry this is a long email but it is a complicated story and the many concerns I had were all 'sorted' for me by your terrific staff. Thank you again to the Sales Manager and his great team - especially his Sales Executive. We are very grateful for all the kindness we were shown.
Thank you and all best wishes
Yours sincerely
P Patrick and Daughter
P Sheila
Ford Durham
Thank you so much for my lovely mini! I absolutely love it! You really are helpful and it always makes a difference when you don't have you stereotypical 'car salesmen'. The aftercare has been great too! I will defiantly use Macklin Motors again.
A. Clark
Ford Glasgow
I am so pleased with the car! We thought that the service that we received from the dealership, was second to none! The attention to detail was perfect and we will certainly ensure that our friends are made aware of the good customer service that we received, certainly worth the journey!!!
K. White
Honda Grantham